ZTE Z796C majesty light goes off

[cowboytough]

Just got this today and can't figure out how to keep the light or screen on - when i make a call it goes black - is there a setting that i can't find? once on the phone, i'd like to be able to see the screen...help? ZTE Z796C majesty light goes off

 

[Spil]

I've only had the Majesty for a few days myself, but from what I've seen, the screen goes blank in-call when the proximity sensor is activated (i.e., by having the phone up to your ear); this prevents "cheek-beeping" and accidental hang-ups. I haven't found anything yet in the Settings menu that would change or disable this feature.

 

[roller24]

The screen protector may be covering the proximity sensor if the screen light will not relight after phone is lowered away from ear

 

[MiaMiami]

Roller24 is correct. this happened to my zte majesty after I put some sparkly things on my screen on the very top and bottom edges. I didn't know it was a problem until I had to call a company that needed me to press 1 or 2 for whatever and my screen went off so I couldn't get a dial bad back up. I googled the issue and found help sharing that help there. if you recently put a screen protector or stickers or something on your screen or maybe a new case or whatever, remove and see if that helps. also trying carefully wiping the phone with alcohol to clean possibly dirty sensors. ive heard of people blowing in the holes too lol. a bit of dust or some particle could be affecting the sensor. good luck