Help AT&T S4 will NOT use WiFi

[melenalynne]

Have had it since late August. The past few months it connects to WiFi then drops but says it is still connected.

I've done a few things on my own

Reset router
Changed settings in router
Factory reset phone

None of these things have helped. I had an S2 before this and NEVER EVER used half my data. I'm 6 days into my month and have used 65% as of right now.

Neither ATT nor Samsung were any help.

I'm really frustrated (and 6mos pregnant with my first child)

 

[Goodspike]

Not really much information, but is it in the settings/connections/wifi where it's showing connected or just in the status bar?

 

[melenalynne]

Not really much information, but is it in the settings/connections/wifi where it's showing connected or just in the status bar?

It shows connected in both places but in the settings/connections it's also constantly scanning.

I found where AT&T pushed an update last week but it can't be done by Kies and when I tried to download it it wouldn't. So I'm hoping that has something to do with it once I can get them to push it out. We'll see anyway.