Verizon pre-order questionsGeneral


  1. cosmosan

    cosmosan Well-Known Member

    Yep, just called. Multiple reps have said they aren't able to pre-order the Note 3 at full retail, unless you enroll in the Edge plan. They said to purchase at full retail and remain on unlimited, you need to wait till the phone is actually out.

    You might just want to double check that the rep you ordered with didn't change you over to the Edge plan despite telling you otherwise (you know how unreliable csrs are). That or I guess you got lucky.
  2. treb1797

    treb1797 Well-Known Member

    [​IMG]

    No Edge here ;)
    KOLIO likes this.
  3. cosmosan

    cosmosan Well-Known Member

    Okay, called a couple more times and finally got a CSR that was able to pre-order it for me with the full retail option (no change to my unlimited data plan). It really shouldn't be this difficult... Stupid VZW.
  4. The_Chief

    The_Chief Accept no imitations! Moderator

    My first csr never called back, so my second one says that the system is down. He didn't even know that the Note 3 was on pre-order today!

    :rolleyes:

    He said he would call me when the system is back up. Leave it to VZW to botch a phone launch... they apparently can't even get a pre-order right.
  5. cosmosan

    cosmosan Well-Known Member

    Okay, called a couple more times and finally got a CSR that was able to pre-order it for me with the full retail option (no change to my unlimited data plan). It really shouldn't be this difficult... Stupid VZW.
  6. drell1emc

    drell1emc Member

    Took me awhile, but I called the sale department instead of customer service.
  7. The_Chief

    The_Chief Accept no imitations! Moderator

    Finally! The 2nd CSR called back, and had to really do some work arounds to get the sale to include a phone ONLY, and not affect the plan or data.

    I also used a great app called In Call Recorder to record the call (which is legal in my state, as long as one person knows about it and that's me). So if they try something nefarious, I have him on record saying that nothing changes but the phone.

    But I got my confirmation number, Darling Bride is bummed that coral pink isn't available yet. Oh well, release date is October 10 so there's time.

    <---------- One happy Chief! :D
  8. droidobsessed

    droidobsessed Well-Known Member

    Pre ordered mine today so exicited :D
  9. BobF

    BobF Active Member

    I tried ordering the full retail price version myself several times this morning using Verizon's website, only to run into the issue of only seeing the $299 price for a two year commitment that others have seen. Since it looks like it won't ship until about October 10 (or perhaps slightly before that based on early shipments for other Verizon pre-ordered phones), I going to wait awhile to order it instead of calling customer service. Perhaps the 64GB version will magically become available in the meantime!
  10. The_Chief

    The_Chief Accept no imitations! Moderator

    Or the pre-orders sell out.

    It's a crap-shoot, Bob. Good luck :)
  11. Preach2k

    Preach2k Well-Known Member

    This morning I tried to do my preorder online to buy it out right and it kept continuing me to the 2 year contract charging me the $299.00 price instead of the $699.00 full price that I selected. So I went to a Verizon store and talking about being harassed about giving up my unlimited plan. The guy acted like he did not want my money for the buying it out right. telling me I do not need a unlimited plan. He became argumentative to the point that I left that Verizon store. There was another salesmen doing the same with another customer wanting to keep there unlimited plan. I left so upset that I gave up for today. I will try at my friends store Monday when he is back from vacation. Has any of you had any problems with pushy sales men or problems online?
  12. john248

    john248 Well-Known Member

    I just tried to "upgrade my device" then selected the Edge program. This resulted in me giving up my unlimited data plan for the 6GB plan. Oddly enough, it looks like they were going to charge me the full amount for the phone instead of the monthly fee as the final screen said the amount due was in excess of $700. So to looks like I was going to pay full retail for the phone while losing my unlimited even though I selected Edge. Not sure what happened there. Anyways, I never intended to do Edge.
  13. john248

    john248 Well-Known Member

    where the heck is the 64gb version???
  14. dalumberjack

    dalumberjack Well-Known Member

    no carrier in the USA has it listed. Maybe only over seas markets?

    Pretty shit if you ask me. I would of bought the 64gb.
  15. john248

    john248 Well-Known Member

    I doubt Verizon gets the 64gb version as they didn't have the 32gb GN2. But other carriers, I'd imagine will have 64 later this year.
  16. BobF

    BobF Active Member

    Yeah, definitely a chance that they will sell out the pre-orders. But with a month or so before shipments, I'll have to take a chance. I might even have to wait a week or two before they fill the pipeline again.

    I was one of those following the Galaxy Nexus on the forums two years or so ago, and the forum activity in anticipation of the Galaxy Nexus was at least an order of magnitude greater than for the Note 3. Yet I walked into my local Verizon store the day of introduction and walked out with two GNs.

    I will get the 32 GB Note 3 at full retail (keeping my unlimited) if it appears the 64 won't be available anytime soon, and I already have a San Disk 64GB Ultra card snagged at an Amazon sale. If my wife likes my Note 3, then I'll get her one and give her my Ultra card while getting an Extreme card for me.
  17. spartan141

    spartan141 Well-Known Member

    edge allows you to purchase the phone and make installment payments towards the phone. but it will force you to give up the unlimited data and instead give you 6GB. you cannot keep unlimited data while purchasing a phone using this new program.
  18. iwoloschin

    iwoloschin Well-Known Member

    *** DO NOT GO TO A STORE ***

    While some VZW stores are great, most are terrible, and will waste your time, turn your hair grey, and make you want to punch someone in the face. Pick up your phone and call VZW, their phone support is way better. Plus, if you just call them you don't even need to be wearing pants!

    In all seriousness though, I had issues with two or three separate VZW stores in the Boston, MA area when the GNex came out. Terrible service, inaccurate information, and one store actually just wound up sitting me down behind the desk on the phone with the VZW phone based customer support because the idiots at the store couldn't actually do anything.

    </rant>

    Regarding the Note 3, I've currently got a GNex, and I'm eyeing the Note 3. Concerned about the comparatively massive size, and was thinking of waiting for a physical release to get some hands on time (...yeah...going to a store...). Does anyone have comments on how well the Note 3 (or Note 2) will fit into a "standard" guys pants pocket?
  19. bjtcars

    bjtcars Well-Known Member

    Looks like they have the website fixed. I was finally able to preorder mine and keep my unlimited plan.
    BobF likes this.
  20. bjtcars

    bjtcars Well-Known Member

    I am also from the Boston area and know what you mean about the Verizon store personal.

    I had the Gnex (loved it) and now have the Note2. Its not too big at all. Fits into a pocket fine though it might be too big sometimes for using with one hand but you get used to it. The bigger screen certainly helps with not having to use my reading glasses to read an email.
  21. The_Chief

    The_Chief Accept no imitations! Moderator

    Since the Note 3 is comparable in size to the Note 2, I just played with the Note 2 and pretended it had a slightly bigger screen. Very comfortable in hand, considering the size of the phone. Played with the X, which is actually smaller than the Gnex.

    But depending on the CSR you get on the phone, they may or may not know enough to help. My second CSR trying to pre-order the Note 3 didn't even know it was available for pre-order!

    It's the curse of Android Forums: knowing more about Android and Android devices than 98% of reps, who are too busy working the numbers game to know what we know. They're doing what they can. Ah well...
  22. BobF

    BobF Active Member

    Thanks for this update. I had tried several times yesterday to order at full retail in order to keep my unlimited. After seeing your message this morning, I tried again and it went through first time!
  23. weave45

    weave45 New Member

    I've gotten alot of info here from you guys. Thanks. Two questions. What is the date to be able to walk in to a store and pick up the Note3. Is it Oct. 10th or earlier. Second, the 6 gb you get with the edge plane. Is that only for my new phone or would I share that with other phones on my plan like the family plan? Thanks again!
  24. john248

    john248 Well-Known Member

    I get that. I'm just wondering why it asked for over $700 in the amount due when the monthly bill should've gone up $30 and the $30 upgrade fee should've only been charged.



    Full retail?
  25. bjtcars

    bjtcars Well-Known Member

    Full retail?[/QUOTE]

    Yes
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