Okay, so i went into the verizon story by the Oakridge mall in san jose the other day. I was asking them you know why my sence crashes. First off they had no idea what i wastalking about for somereason they didnt believe me. anyways so he took off my case(broke it more like it) so whille trying to get my phone to "crash" my phone "slipped" outta his hand...and my screen crack....of course you would think they would replace it, but he told his manager i dropped it...so i.e no replacement because someone i made him drop my phone...fml..droid eris is in pain..