I'm not sure if this is wide spread, but I called VW this afternoon after my 4 hour old refurb had a broken trackball. They gave me 2 options, get a new refurbished Eris, or I could sell my Eris back to them for $132, and apply that towards an existing upgrade on my account. so I ended up getting a brand new Incredible that's being sent to me on Thursday. I don't know if this is all over, but I was directed to Verizon Trade In . If this is open to everyone, jump on it if you're looking to upgrade, and can't wait for the Q1 phones.