Hi all,
Recently had issue with my phone's built-in mail app. Any account that was attached to it would crash anytime I tried to reply to an email. I would get the following message: "Mail has stopped unexpectedly. Would you like to send an error eport to HTC? This will help us improve our products." I ran the gamut with this thing. I removed the accounts and then re-added. You can't uninstall the mail app as it it part of the operating system. Got on with T-Mobile and they suggested backing up and doing a factory reset. Did that, same problem after reset. Got on with HTC, they said I needed to reinstall the operating system. Did that, problem with email still present. Finally found a post that said an update was to blame for the whole thing. Click on the Play Store App, go to My Apps and Games, then look for an update called Android System WebView. Uninstall the update. As soon as I did that, mail worked normally again.
Hope that helps anyone so you don't have to wipe a phone twice like I did.
Recently had issue with my phone's built-in mail app. Any account that was attached to it would crash anytime I tried to reply to an email. I would get the following message: "Mail has stopped unexpectedly. Would you like to send an error eport to HTC? This will help us improve our products." I ran the gamut with this thing. I removed the accounts and then re-added. You can't uninstall the mail app as it it part of the operating system. Got on with T-Mobile and they suggested backing up and doing a factory reset. Did that, same problem after reset. Got on with HTC, they said I needed to reinstall the operating system. Did that, problem with email still present. Finally found a post that said an update was to blame for the whole thing. Click on the Play Store App, go to My Apps and Games, then look for an update called Android System WebView. Uninstall the update. As soon as I did that, mail worked normally again.
Hope that helps anyone so you don't have to wipe a phone twice like I did.