Help Access filings when connected to PC

[NewArtDroid]

How do I access the files (e.g. File Explorer) when the Droid Turbo 2 is connected to a PC? I connected it with a USB cable, and I see XT1585 on the File Explorer, but it is all blank. I tried click the arrows on it, but nothing.

 

[Thom]

When connected by USB ...
Pull down the menu of notifications on the main Turbo 2 screen
Click on the USB notification
Click on Transfer files

In Windows explorer
Click on the Turbo 2 icon
One or two devices will be displayed at the top of the display
Click on one

... Thom

...

 

[NewArtDroid]

I found the USB options from the notification menu. I changed it to Transfer Files. Then the XT1585 Windows Explorer just closed. I looked around, but I don't see the phone anywhere, even though it is said to USB Transfer Files. I removed the cables, tried again. When I hook it up, I see the XT1585, but then I change to Transfer Files, it goes away. See attached screenshot.

 

[Thom]

In your image I don't see that your Turbo 2 is connected.

In Windows 7 I renamed mine to Turbo 2.
1.png is what I see initially.
2.png is what I see when I click on the Turbo 2 icon.

You need to be set for File transfer.

If it doesn't appear in Windows, reload the application.

... Thom

 

[rdsok]

There are two main types of USB cables .... Power only and Data w/power types.

Make certain the cable you are using also supports Data.

Other considerations and suggestions...

Only connect to a USB 2 connection on your computer... some USB 3 connections have compatibility issues with certain USB 2 devices ( like your phone ).

Try different USB ports on the computer in case the one you tried is having problems or is defective.

You can also test using another computer just to ensure it isn't the computer giving you trouble.

 

[NewArtDroid]

The reason my screenshots didn't show the phone is because when I switch to File Transfer mode, it disappears from the Windows Explorer.

I tried again when I got home, starting first with my work computer running Windows 7. On that computer, it worked. When I clicked on File Transfer, it allowed me to open the XT1585, get to Internal Storage, and then get to the files. My work computer is a Thinkpad T430s

But on my personal computer, running Windows 10, same USB cable, not working. I tried the other USB port and the same thing happens. As soon as I click Transfer Files, any window open with XT1585 immediately closes. My personal PC is a Thinkpad Yoga. Went into Device Manager and it said the driver is up to date.

 

[doogald]

Does the work computer have any sort of restrictions? It's not uncommon to disallow unapproved USB device connectivity.

 

[NewArtDroid]

Does the work computer have any sort of restrictions? It's not uncommon to disallow unapproved USB device connectivity.

Sorry if I wasn't clear. The work computer IS allowing me to access my phone files, but my PERSONAL computer is not working.

 

[Thom]

Googling I found the article at ...
https://www.howtogeek.com/195607/ho...evice-to-show-up-in-file-explorer-if-it-isnt/
... that seems close to what you are experiencing.

Is it?

... Thom

 

[NewArtDroid]

So after reading the article, I turned the off and turned it back on again (disconnected from the PC). Nothing else since it was seen in the Device Manager. I tried connecting, and it works. So that did it. Thanks again.

 

[Thom]

I have a problem sometimes with Windows 7.

I will be connected and accessing a folder on my phone.

I add a file to that folder on the Android side and it is not visible on the Windows side.

Disconnect/connect sometimes works.

Sometimes I end up moving the file to a different folder on the Android side and it is visible at the new location when accessed from the Windows side.

Weird.

... Thom

 

[doogald]

Sorry if I wasn't clear. The work computer IS allowing me to access my phone files, but my PERSONAL computer is not working.

You were very clear. My reading comprehension was the issue. Sorry about that, but I'm glad that you got it working.