ETF and 411 fee

[jen8112]

Will the new 411 fee as of March 1st let you out of your contract ETF free?

 

[Rigmaster]

I don't know. If 411 wasn't advertised or noted in the contract as a "free" or included feature, I don't see how adding a fee would provide a way out.

That said, I've never even considered 411 since I can look things up plenty fast and accurately on 3G, 4G, or wifi.

In an age of everything's accessible self-service, I anticipate fees for almost anything requiring hands-on assistance.

The sad part is I don't see any breaks coming from self-service. I'm less concerned about my phone carrier than the fact that I don't get any $ back or discount for checking myself out at stores with self-checkout.

 

[jen8112]

The fee went from like $1.79 to $1.99. There's a note of it on my last bill. I have heard people from T-Mobile and AT&T have gotten out because of the fee change.

 

[HeadlessPonch]

I really don't see how a $.20 increase on an optional feature you're only charged for if you actually use it could be enough to break a contract. But then, I haven't checked my contract to see if that $1.79 price is specifically mentioned. I suppose if you really wanted out of your contract badly enough you could fight for it.

I'm more upset that my bill went up $.36 from last month. Stupid "Federal-Univ Serv Assess Non-LD". It's also the damned taxes and fees that send my $12.95 metered home phone line to over $20 every month.

 

[jen8112]

Ya I had asked about the Fed fee too and people said no. The reason I ask about the 411 fee is it's stated on my bill that the fee has gone up to $1.99 in the service change and news section.

 

[MissJennell]

Short answer is no. This fee won't let you get out of your contract without the etf. Especially since 411 isn't a sprint specific service.

 

[jen8112]

So I emailed dan@sprint.com and they called me back. Basically I'm SOL about the ETF's but I did learn that if I port out and port back within 45 days they will credit my account the ETF fees and I wouldn't loose my 6 years with them. And somehow I ended up with a free Airave. Oh well. Guess I will have to decide what I'm doing.

 

[momentoid]

So I emailed dan@sprint.com and they called me back. Basically I'm SOL about the ETF's but I did learn that if I port out and port back within 45 days they will credit my account the ETF fees and I wouldn't loose my 6 years with them. And somehow I ended up with a free Airave. Oh well. Guess I will have to decide what I'm doing.

Did you ask Dan why a customer who upgraded in Nov '10 is forced to wait until Nov '12 for another upgrade-discount by a policy change in Feb '11?