Thanks for the update. Sorry you're still having problems.
I wouldn't exchange for another refurb unless you absolutely had to... as you've seen, I haven't had the best luck with refurbs.
On to the next chapter of my Nexus story. I had the one-way audio issue when talking with my mom yesterday afternoon. I asked her if any of her friends complain about that, as it always seems to happen with her. She said no (of course). I called Verizon and went through the spiel for what seemed like the 1000th time. The rep said she can see the notes on my account but nowhere did it state they will give me a new Nexus to exchange (of course). She asked if I wanted a RAZR, and I politely declined. I said I love the Nexus, it's perfect except for this, etc., etc.
She checked her "internal discussion forums" and found several other references to people complaining about this. She then said, "Oh, it states here this is a known issue per Samsung and it will be fixed in a future software release, scheduled for early March."
Again with the polite expression of Whiskey Tango Foxtrot! She said, let's get Samsung on the phone and see what they have to say.
She brought Samsung on the line and the 1st level rep at Samsung said there "are no defects with the Galaxy Nexus and any issues are with the carrier." Both the Verizon rep and I rolled our eyes and she (Verizon rep) said no, it's not a carrier issue, you said it was a problem, when is it going to be fixed? They went back and forth a few times and finally the Verizon rep asked for the Samsung rep's supervisor. He came on the line and was, in a word, worthless. He basically regurgitated what sounded like internal poilicies and canned answers. When asked, but what about the customer? he said they don't have phones to do an exchange, they don't sell directly to consumers, etc. Basically every answer to absolve them of responsibility. He also said that anything found on dicsussion forums is "heresay" and "not accurate". I piped up at this point and said that we, the Android community, aren't making this stuff up. It made no difference.
We hung up with him and the Verizon rep was digging a little more and found that yes, this one-way audio issue is a known issue, and it's going to be fixed in the latest release. I said, how come no one else I talked to the other 4 times I've called told me that? She said she didn't know, and I specifically mentioned that other reps said there was a fix coming but this wasn't listed as part of the fix. She said well, we're not supposed to mention our internal discussion forums but I can tell you right now, what I'm seeing here says that yes, this issue is a known issue and will be fixed in an update that's scheduled for early March. I said if that's true, you've helped me more in 45 minutes than all other reps combined.
Was she blowing sunshine up my keister to get rid of me, since she "couldn't" replace my Nexus with another new Nexus? I have no idea. She didn't
sound like she was impatient and/or just trying to get me off the phone. I'd like to believe it, and her story does coincide with other things I have read on the Interwebz. I guess we'll find out when the next OTA update is officially released OTA.
Could we be nearing the epilogue of my saga? Time will tell...