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How long do you think for shipment?

Discussion in 'Android Devices' started by tapgamer, Aug 6, 2010.

?

Have you recieved your X?

  1. Yes

    72 vote(s)
    40.9%
  2. No :(

    104 vote(s)
    59.1%
  1. driftingsoul

    driftingsoul Lurker
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    I ordered mine on on 8/9 at about 8am. My shipping email was waiting for me when i got up about 6:45 this morning (came in around 3am) stating it shipped yesterday and should arrive today (8/18) by 3pm. It shipped from PA, headed to TN and is (hopefully) headed to me in Maine right now.
    *fingers crossed*
     

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  2. Jim Dawson

    Jim Dawson Well-Known Member
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    I know it's "just a phone" but this drives me nuts. I ordered 24 hours earlier than you and have heard nothing. It seems there is no logic at all.
     
  3. mdroid20

    mdroid20 Newbie
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    Just wanted to chime in. Ordered mine 8/11 at 2pm from a corporate store and on my business account. I received the tracking information last night and according to fedex it will be here today. Ordered in long island NY
     
  4. socalrailroader

    socalrailroader Well-Known Member
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    There certainly doesn't, there are actually people who ordered after me on the 10th (the previous poster ordering on the 11th being a prime example) and are getting shipping info. Do they not fulfill the orders according to when they came in? That would be the fair and honest thing to do.


    Edit-My order is dated the 10th, yet...

    Okay, I'm just a bit ticked at Verizon. They should fulfill the orders according to the date and time they were ordered, that's what any other business does, it's just good business.
     
  5. socalrailroader

    socalrailroader Well-Known Member
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    Well, I got an email back from Verizon about the order inquiry I made on Monday, it's not what I wanted to hear though-

    "Dear Valued Customer,
    Thank you for choosing Verizon Wireless, we appreciate your business.
    We have received your order reference and it has been processed on 8/10/2010; unfortunately, due to the high demand of the Motorola Droid X, your order is still awaiting shipment. Since payment has been taken we can not make any updates at this time. We apologize for the additional wait this may have caused.

    Below is our expected shipping schedule for your area.

    Orders where payment was taken on 8/7,8/8, 8/9, & 8/10 will ship by 8/25. Once your order ships out of our warehouse, you will receive an e-mail notification with the Federal Express tracking number and the estimated delivery date for this package.


    Activation Information:
    When you receive your new phone, simply call our automated activation system at 877-807-4646. You may be asked for the following order information:
    Location Code: W233601
    Order Number:

    Additional Questions/Support
    If you have any additional questions about this order, please contact us at InternetOrders@Verizonwireless.com or simply reply to this email. We are also available 8 AM to 9 PM Monday through Friday and 8 AM to 5 PM Saturday by calling 866-338-7390.

    If you have questions regarding your bill or account, you can contact customer service through our website www.verizonwireless.com/contactus, by dialing *611 from your Verizon Wireless phone (airtime free), or by dialing 800-922-0204 from any other phone. Learn about the Verizon Wireless Worry Free Guarantee at www.verizonwireless.com/worryfreeguarantee

    Thank you,
    Verizon Wireless
    Internet Order Processing
    866-338-7390 "

    Ugghhh, and you know irritates me about the whole thing? That there are others who ordered theirs on dates after mine that are getting shipping info (the guy above ordered his on the 11th, he has tracking info), don't they ship according to when your order was placed? Surely if one warehouse is out of stock, they can send it from another. ​
     
  6. binary visions

    binary visions Android Expert
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    Please read this and this and this and recognize that giant national inventories cannot possibly be managed on a perfect, per-order, first-in first-out basis. It's simply impossible.

    You got a ship-by date. It's still a week from that date.
     
  7. socalrailroader

    socalrailroader Well-Known Member
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    That's how other businesses do it, why can't Verizon? I'm sure it is difficult, but I would think a massive company like Verizon could easily handle things like that ;) Maybe they have grown so big the head isn't aware of what the rest of the body is doing lol

    That said, one other thing that kinda annoyed me is being charged for the phone before it even ships. Most other businesses do not charge you for an item until it actually leaves their warehouse for shipment, the way they do it now you could end up with a bill for a phone you haven't even received.
     
  8. Jim Dawson

    Jim Dawson Well-Known Member
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    It's not "simply impossible", maybe simply inconvenient or simply cheaper but certainly not impossible.
     
  9. gunderda

    gunderda Member
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    i was just going to comment on this..... most businesses do not charge you for something that they currently do not have. they usually do not charge until the item is ready to ship. i think that's kind of crappy of verizon to do their business this way.
     
  10. binary visions

    binary visions Android Expert
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    It's really not how other businesses do it, you're just seeing it here because you're highly conscious of this particular product and are sitting on a national message board with people rabidly updating their shipment status.

    This particular type of product also brings high visibility because it's in a somewhat unique space in the market in terms of how it's distributed and the volume of orders. Most items you order are coming from a particular store, rather than so close to the manufacturer so all of the back-end product management gets an extra layer removed.

    If all of them went FIFO from the date of customer order, you would perceive it as more "fair" because you're sitting on this message board watching people trading dates. But a store manager somewhere would be mad because he may have anticipated the backorder & quantity he needed, and got in line before a store in another state, and now his customer satisfaction rating suffers because he was smart and did his back-end planning, but he doesn't get priority.

    There's no perfect way to do it.


    Okay. How about "completely impractical." I helped design the computer system for the supply chain of a fairly large international company. I spent a lot of time learning about these issues. FIFO from a customer perspective is not really FIFO in the back end.
     
  11. Jim Dawson

    Jim Dawson Well-Known Member
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    I agree that it would be impractical to expect FIFO between every possible ordering site but in my case I'm refering to those of us who ordered from the same page on the same web site. One would think that orders taken from one site would be processed FIFO, not randomly as it appears is the case.
     
  12. gunderda

    gunderda Member
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    back in the incredible forum people kept talking about a 'fed ex trick' to see if your phone had been shipped if you weren't given a tracking number. does anyone know what that is??
     
  13. mattk22

    mattk22 Newbie
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    If i ordered over the phone, will I get a confirmation email or not? FYI, i ordered on the 11th at about 12:30 EST, as of my *611 call yesterday it hadn't shipped and was told it would ship by the 26th (the same they told me as the day I ordered).
     
  14. Old Man

    Old Man Android Enthusiast
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    If only everything were really that simple! For one thing, are the two situations really identical? Are the payment methods, past histories with Verizon, current payment status, methods of ordering, etc. all the same? Were they both full retail purchases or both upgrades on existing plans? If a plan had to change or be renewed to qualify for the pricing, was it scheduled to change immediately? Was that one phone the only thing on the order? The reality is that there are many factors that could make the two situations different and potentially affect the processing time and delivery dates.

    For example, there was a hiccup with my order in that how Verizon processes a credit card order initially triggered a fraud alert with my credit card provider and the charge being denied. This was resolved quickly but I can understand it potentially causing my Droid X to be shipped a day or two after someone else who ordered at the same time (and kudos to Verizon that this did not prevent receiving my wife's Droid 2 on the same order at 1:00PM the following day!).

    Through a terrible past experience with a Dell PC order and estimated shipping dates, I found out that there are numerous consumer protection laws that affect what companies must or can practically offer in regards to shipping date information and the associated liability on their part. I can see Verizon's situation being even more difficult as they are not the manufacturer, the product availability is dependent upon what they receive from Motorola who is in turn dependent upon their vendors. And in today's economy, having raw materials, parts or manufactured product stock just sitting in inventory is not a feasible long term approach.

    The net result is that there are potentially many things that factor into availability and the estimated shipping dates provided. I'm actually fairly impressed with how few complaints I see of phones not being shipped by the originally estimated date.
     
  15. LaZeR

    LaZeR Android Enthusiast
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    Internet Manager - Car Dealership
    W. PA
    Received my DX yesterday via FedEx drop-off on my porch whilst I was at work as I left the note - Signed copy of FedEx tracking info with my sig and instructions to leave.

    All I can say is WoW! What a difference coming from a WinMo phone. :eek:

    Now I will have to browse all the 'tips n tricks' to figure out wtf I'm doing with this beast.

    PS: Already purchased a 'body glove' & 3pk 'screen protectors' via a quick trip to the local verizon store with my 25% accessories discount via my business account. Couldn't stand leaving this one un-protected for a minute.
     
  16. mattk22

    mattk22 Newbie
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    So, i just spoke to VZW customer service, they told me my X should ship tomorrow! I am keeping my fingers crossed, this Storm is killing me!
     
  17. dlaxman31

    dlaxman31 Member
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    Good luck I ordered mine on the 12th. I know not that long since I've ordered it. I'm basically expecting not to get anything until this time next week basically.
     
  18. Quintessence

    Quintessence Android Enthusiast
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    So in other words, those of us who ordered on the 7/8/9th were bypassed. Called CS, still nothing
     
  19. Paycer

    Paycer Android Enthusiast
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    Same here Quintessence. I'm going to call again later tonight, but I'm not expecting much.
     
  20. markbb

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    Got my droid x this morning :)
     
  21. itsnotashley

    itsnotashley Member
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    I used a simple example because I wanted my question to be clear. I understand that there are numerous factors involved in the shipping process. My only point was that it appeared as if people in places like Virgina and Pennsylvania were getting their phones relatively quickly whereas those of us in places like California and [insert state not in the East] were getting them at a slower rate. So many different things can be happening, but regardless, the trend seems to exist and it puzzles me.
    Certainly, for anything that happens at any time, there are countless factors involved.

    Seriously :/
     
  22. Quintessence

    Quintessence Android Enthusiast
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    That part that really gets me is when somebody orders from a random east coast state on 8/12, it ships on the 16th, FROM CALIFORNIA.

    And I order on 8/9 and nothing.

    Its not as if they got priority, they ordered after us. Since its shipping from a warehouse in California, its not as if they had a local warehouse that had excess because of lack of demand
     
  23. itsnotashley

    itsnotashley Member
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    God what a joke :/

    I wish I could call about crap like this but what am I going to say? "Yeah so according to these forums..."
     
  24. Quintessence

    Quintessence Android Enthusiast
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    I would use friend, coworker first. Then go for the forums as a source.
     
  25. itsnotashley

    itsnotashley Member
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    I thought about that but you can only quote so many friends and that number probably isn't big enough to make them care.
     

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