Didnt anyone consider taking out insurance? You'd get a doorstep replacement, rather than having to send it off for days/weeks.
What if you brought your phone to an authorized retailer and don't have a ticket number (or serial number off hand)?
I was quoted 10-15 working days before I shipped mine back if I recall. I'll be paying close attention to those numbers as I'm paying a premium on my contract for this phone and the facilities it offers.
What if you brought your phone to an authorized retailer and don't have a ticket number (or serial number off hand)?
Most carrier backed insurances cover faults, as you get doorstep replacement.Depends on the insurance policy. Some don't cover manufacturer's faults - that's an issue for them, not the insurance company.
Most carrier backed insurances cover faults, as you get doorstep replacement.
@ superted187 - my phone is currently with HTC waiting for repair. It has been with them for over a week now (they received the phone on Monday 13 Sept) so I emailed them yesterday and this is the response I got:
"Hi, I have just looked into your repair, and it is still waiting to go into diagnostics, at this time our repair turn around is 15 working days from delivery to the repair centre so unfortunately, the phone may take a further 10 working days before we will return your phone. Thank you for contacting HTC"
So you may have to wait at least 3 weeks (15 working days) for your phone to be repaired
does the phone have a two year warranty as the booklet says it does but cpw say its only a year ???????????
Can I just write a few details on a sheet and put it in the bag? What exactly is a 'ticksheet' anyway?
Beware, it will not be a quick fix. They quoted me 15 working days for it to be repaired and my phone has been with them now since 13 September. I emailed them today and they said that it is going in to be repaired tomorrow and I should have it returned to me some time next week.
Guess Ill have to get used to using my ancient Samsung D500. Missing my smartphone already. :-(
I'm back on my Nokia E71. At least the battery lasts more than a day between charges, unlike the Desire!
Hello all.
Has anyone recieved their phone back from htc with the mother board changed and the phones works 100%?? or have you still had same problems with the phone rebooting.I'm due to get mine back next week & htc said that they have changed the motherboard. so fingers crossed.
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