Never had an issue with mine. I ordered mine from the MetroPCS website and the FedEx delivery and MetroPCS required a signature so if you were to order it from the site as long as someone is going to be there at the time of delivery you will be fine. If not then buy it from the store. Just make sure that they tell you all they need to about the return policy, rebate, etc.
The thing about ordering it from the site is that I did not have to activate it right away. I don't know if a store will require that or not but I do know if you get the insurance on he phone they require it at the time of activation if you desire the insurance. If you do not want the insurance it cannot be added on later. Do not let the sales person at the store tell you that it can be. The insurance is good to have because it protects the phone from loss, theft and damage. Don't go for the contact backup feature because I never did get it to work and later found out you can save your contacts by syncing the phone with your Google account.