Here is a conversation I had with an at&t rep regarding misleading information on their site.. They say unlimited text and web browsing on one of their pages.. Not so..
Christal: Welcome to AT&T online Feature Sales. How may I assist you with your features today?
Josh: I was looking at the Pay Options page on Go Phones and in the center column where the comparison is being made it states.. Unlimited Text and Web Browsing available, but when you look in the actual plans there is no unlimited data plan available..
Christal: I will be happy to help you with data on your GoPhone.
Christal: There is not an unlimited data plan for GoPhones.
Josh: All i see is 10MB for 19.99.. there is no unlimited data plan. I have a smartphone that requires a constant connection and I am going to have to sell my phone because I cant afford that
Josh: Why does it state that there is an unlimited text and web browsing option
Christal: I am unsure of this. Where is this listed at?
Josh: On the page where you can compare the Pay as You Go plan and the one where you pay 60.00 a month for unlimited talk and text
Josh: very misleading...
Christal: I am not finding this.
Josh: its in the center column.. It states unlimited text messaging and web browsing for an additional fee
Josh: where the comparison is being made between the 2 plans
Christal: Can you copy and paste the link to me?
Josh:
GoPhone Pay Options - Wireless from AT&T
Josh: on the pay as you go and pick your plan page.. there is a comparison column in the center
Josh: fourth check mark down from the top
Christal: Yes, that is misleading but it means just unlimited text messaging and not unlimited web browsing.
Josh: thats what i thought....
Josh: Does AT&T ever plan to offer us an unlimited data plan option? or will everyone with a smart phone have to switch carriers?
Christal: I am unsure of this since SmartPhones are not usually offered with GoPhone services.
Josh: I realize this is not by any means your fault.. But are go phone customers second class customers compared to people who sign contracts?
Christal: They do not have the same coverage since they cannot use other towers so AT&T does not offer them the same features.
Josh: I have had a contract in past years and had a go phone account for several years and I have seen no difference in coverage..
Josh: an AT&T tower has the same range regardless of the phone
Christal: There may not be any difference in the areas you are in.
Christal: When you have a contract phone you can use shared towers and also the 3G network.
Josh: The tower transmits the same power regardless of where it is. What is the difference. Are you saying there are Go Phone towers and Contract towers?
Josh: The phone I use can use any tower its unlocked
Christal: Okay, I understand.
Josh: as long as its a GSM network
Josh: So should I sell my new phone? or be forced to downgrade to a dumb phone?
Christal: I am sorry Josh but I recommend contacting Customer Care at 800.331.0500 to discuss this further.
Josh: I understand.... I feel like my money is not as good as contract holders money in my options, especially after I found the misleading information on the AT&T page..
Christal: I do apologize Josh and I wish I could help you further.
Christal: May I help you with anything else today?
Josh: no maam... that is all...
Christal: Thank you for choosing AT&T. Have a great day!
The chat session has been closed by your AT&T sales representative.