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Not able to answer calls

Discussion in 'Android Devices' started by eddietheone, Nov 26, 2018.

  1. eddietheone

    eddietheone Lurker
    Thread Starter

    Hi
    My problem is that when I get an incoming call the screen stays blank. No icons appear to let me answer or reject the call. Hitting the power button kills the call. I can then locate the missed call and ring back. It works fine on Bluetooth in the car as normal. So have I altered a setting somehow or is the phone now faulty?

    Any advice greatly appreciated. I have turned off and on a few times but that didn't help either

    Edward Walker
     


  2. Dannydet

    Dannydet Extreme Android User

    Try a factory reset.
     
    mikedt likes this.
  3. mikedt

    mikedt 你好

    Check the proximity sensor isn't obstructed, like if it's covered with a screen protector or dirt or something. It's located at the top near the front facing camera.
     
    Hadron and Dannydet like this.
  4. eddietheone

    eddietheone Lurker
    Thread Starter

    Thanks very much for the suggestions. I will try the reset as soon as I have backed it up. The sensor seems clear and clean. I will post back as to whether it worked.
     
  5. eddietheone

    eddietheone Lurker
    Thread Starter

     

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