Pin unlock not working

[Delarey]

Please help, my mate 20 pro stopped accepting the 6 digit pin code I have been using for 2 years. I thought it was just a software glitch, because the phone is old. Now my Vivo 25e is doing the exact same thing. Can someone change your pin remotely or something? I am now locked out of both my phones. Please help!

 

[Delarey]

Ok, update. On the vivo V25e I remembered that I installed outlook the other day and linked it to my work account. It asked to set a pin code when setting up. I just used that same pin code and it accepted it on the Vivo. So, at least one phone is fixed. I am still stuck on the Mate 20 pro though, I did not change anything, it just stopped accepting my 6 digit pin.

 

[AugieTN]

The Pin is a security feature in case a phone is lost or stolen. Nothing we can help you with. Sorry.

 

[mikedt]

Try logging in using your Huawei ID, you maybe able to reset it from the website, as long as the phone is online.

cloud.huawei.com