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Support Reboots are getting out of control....

Discussion in 'Android Devices' started by pauly814, May 24, 2011.

  1. pauly814

    pauly814 Well-Known Member
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    So I got the OTA and I still get reboots, sometimes the phone just turns off though. For example today my alarm clock didn't ring this morning, found the phone off while charging. Very unreliable now.

    Is VZW doing anything about this?
     

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  2. TheSchneidster

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    I called Verizon about the re-boot issue and they sent me a new phone with instructions NOT to do the update.
    Now my phone isn't rebooting, but I wonder when they'll release an update for the update.
     
  3. jdk2

    jdk2 Well-Known Member
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    I got a new phone two days ago, received the OTA, and haven't had it reboot or shutoff yet. The previous phone would reboot or shut off constantly. Time will tell if it's a good one.

    I did a factory reset immediately following the firmware update.
     
  4. pauly814

    pauly814 Well-Known Member
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    I've had my phone since release date. Wonder if they would send me a new one
     
  5. TheSchneidster

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    I got my TBolt on release day, and they sent me a new one.

    Give Verizon a call, you might be surprised like I was!
     
  6. redraider1

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    Thats funny my last tb was rebooting and the tech guy tried to have me install the latest software and I told him no because it caused more reboots on my last phone. I got my new replacement today so i will see how this one is without the new software.
     
  7. The_Superhoo

    The_Superhoo Android Enthusiast
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    Ive had the OTA since day 1 of owning my TB. No issues with reboots for several days. But no it reboots several times a day.

    Initially it didnt bother me so much. But it continues (seemingly) to get worse. Today it rebooted twice while i was actually using it. Once i was typing. The other i was talking on the phone and bam. Reboot.

    Its accelerating my timeline on rooting.
     
  8. Gravytrain

    Gravytrain Android Enthusiast
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    Got my 3rd tbolt in today and to much surprise...... It's rebooting... I may just request a different model of phone.
     
  9. ahoogst

    ahoogst Well-Known Member
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    I'm on DasBAMF 1.6.3 with the new radios and I've only noticed 1 reboot so far. However, I left my phone in a different room for a little while and it had dropped almost 20% battery. The only way to account for that much of a drop in a short time is a ninja reboot while I was missing. Frustrating :mad:.
     
  10. mauiblue

    mauiblue Android Enthusiast
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    I'm glad that I waited a bit before jumping on a the Thunderbolt for my next upgrade. Seems like it's more trouble than I really would care to have. I like the larger screen compared to my Incredible and I'm sure it has much more performance but with rebooting issues abound, I'll hold off and see what other goodies are coming on to Verizon's line of smartphones.
     
  11. Gravytrain

    Gravytrain Android Enthusiast
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    Yes, definitely hold off... I'm starting to really regret selling my trusty iphone 4.
     
  12. buton

    buton Newbie
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    I dont know what you guys you with your tbolt but mine has been working without an issue since day 1
     
  13. Gravytrain

    Gravytrain Android Enthusiast
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    I envy you. I love the phone, but i'm gettin fed up with the rebooting issue.
     
  14. Joewoowoo

    Joewoowoo Android Enthusiast
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    If you have not done a factory reset then you shouldnt come on here complaining. If you havent already done so, do a factory reset and all your problems will be gone and you can enjoy your phone.
     
  15. Gravytrain

    Gravytrain Android Enthusiast
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    You couldn't be more wrong. If a factory reset fixed the problem, I wouldn't be on phone #3.....
     
  16. JEcht

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    I have done 3 factory resets and pulled my battery for like an hour and still my phone reboots. Factory resets dont work on every phone. :rolleyes:
     
  17. bassjo

    bassjo Newbie
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  18. bassjo

    bassjo Newbie
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    They did the same thing for me as well.
     
  19. Gravytrain

    Gravytrain Android Enthusiast
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    They told me I should do the update and would be fine...
     
  20. rocky s.

    rocky s. Well-Known Member
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    My original t-bolt camcorder audio didn't work even after the update. The replacement they sent me this weekend has a fine camcorder, but it is rebooting. This causes massive battery drain and over heating. Just for kicks, I stopped into my corporate verizon store to discuss all this. The rep. looked on his computer searching studiously and then remarked, "I see something about an update released for the thunderbolt on May 3rd...otherwise, I don't see anything about any other updates or issues. " Really...May 3rd...no other issues...??

    I'm beginning to fear we're on our own here...:(
     
  21. bassjo

    bassjo Newbie
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    HTC told the Verizon rep to tell me that when I received the replacement phone not to do the update.
     
  22. bassjo

    bassjo Newbie
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    As far as waiting for Verizon to do anything proactive to help our situation, then yes we are definitely on our own. I have had them offer to sell me another line of service seeing as I was unhappy with the performance of my current line and my new phone. (Had it less than a month, but past the 15 days)
     
  23. Wolfedude88

    Wolfedude88 Android Expert
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    So has everyone actually had reboots now?
     
  24. craigrn16

    craigrn16 Android Enthusiast
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    I don't know if this will help you guys but my reboot issue stopped when I set my phone to 3G only. I originally did it to save on battery life which I'm pleasantly surprised it is but then I noticed my reboots went away. I wonder if the 4G radio's are the problem?
     
  25. Jrife

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    Hey Look Man I'm Just A Regular Guy! LOL
    Another diminshion and in this dimension
    They should just get gingerbread out for it and we good
     

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