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Reinstall Galaxy s4 (SGH-M919) firmware via Samsung Kies

Discussion in 'Android Help' started by jadexgem, Jan 10, 2016.

  1. jadexgem

    jadexgem Newbie
    Thread Starter

    Yesterday I did a complete factory reset on my phone. Now I cannot do anything with my phone except boot into recovery mode. If not in recovery, my phone stays on the Galaxy s4 logo. I read that I could reinstall the firmware (I believe I wiped the system), but my phone will not completely connect to my laptop via usb. A noise indicates that my phone is connected, but Samsung Kies eventually says that a connection could not be made. How can I solve this issue? Thank you.
     



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  2. Jfalls63

    Jfalls63 Android Expert

    If you want to use Kies to reflash your phone.
    Click on Tools in top bar.
    Select Software Update and Initialization.
    Fill in phone model and SN when prompted. On sticker under battery.
    Connect phone to pc in download mode. Volume down+home + power,then volume up.
     
  3. jadexgem

    jadexgem Newbie
    Thread Starter

    I did this, but there never was a solid connection. A little pop up told me that a connection could not be made.
     
  4. Jfalls63

    Jfalls63 Android Expert

  5. Jfalls63

    Jfalls63 Android Expert

    You could also try a different USB cable and USB port.
     
  6. jadexgem

    jadexgem Newbie
    Thread Starter

    Do you think you could walk me through it or give me a few pointers? I'm not that tech savvy. Thank you for your help already.
     
  7. jadexgem

    jadexgem Newbie
    Thread Starter

    I will try that now. What should I do if I go to type in my phone's model number, and it pops up a box that says please check model number as if I never typed it?
     
  8. Jfalls63

    Jfalls63 Android Expert

  9. Jfalls63

    Jfalls63 Android Expert

    In your other thread I ask if you had TWRP recovery. I was thinking you could restore a backup if you made one.
     
  10. jadexgem

    jadexgem Newbie
    Thread Starter

  11. jadexgem

    jadexgem Newbie
    Thread Starter

    That would have been something made before the crash? As far as I know I don't have one.
     
  12. Jfalls63

    Jfalls63 Android Expert

    First time I tried about 8 times before I got it where Kies would accept it

    Had to ask. Backups are a good thing.
     
  13. jadexgem

    jadexgem Newbie
    Thread Starter

    I'll keep that in mind when, and if, this gets straightened out. I'm updating Kies now, so hopefully that will help.
     
  14. Jfalls63

    Jfalls63 Android Expert

    Just tried it on my laptop, Kies 3. Model name SGH-M919, then got prompt for SN.
     
  15. jadexgem

    jadexgem Newbie
    Thread Starter

    I had to update to the newest Kies version. Currently updating. Thanks!
     
    Jfalls63 likes this.
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