Hi all, I had to send my S7 back to Samsung. They did a factory reset and updated all the software.

Now to the problem. I must have set a google account onto the phone buggered if I can remember doing it. Now it wont go any further than the google log on screen. Its a brick now.

Its asking to sign into google to verify my account. I am buggered as I don't remember an account or password.
I have searched the net but anything they say to do does not work. Is there anyway to sort this out ? If not I am shattered.

Thanks

 

Hi and thanks for the reply. I have sent Samsung an email as it was their repair center that did the restore. I will have one more go tomorrow with what could be the google email account. I have 2 accounts and reset the both passwords thinking I was being smart but not the case.

 

Just a foot note, does it have to be any Gmail account that I try to get the S7 to recognise or must it be a specific Gmail account ? I hope this works tomorrow.

 

Fingers crossed for tomorrow afternoon. I am on night shift in the UK so it is 02:22 at the moment. I have the password for 2 accounts hopefully one works.
I take it that changing the password could be a problem.

 

I have not done it yet as I am still working. I am leaving it until around 15:00 that should give me the 24 hour period then I will use one of the Gmail accounts. I will clock in tomorrow night as yes NIGHTS again.

 

Well ye ha, after trying one email address it failed, tried the other one and kabam up and running again.