Help So I messed up when rooting my phone... HELP PLEASE.

[Harry Buttery]

While trying to root my Moto X Play it suddenly turned off and it said there was a startup error. I have tried factory reseting my phone but still nothing. Please Help.

 

[Jfalls63]

How did you root?
Did you unlock your bootloader first?

 

[Harry Buttery]

I used kingroot and I didn't unlock my bootloader.

 

[James L]

RSD lite.

 

[Jfalls63]

Thanks @James L ,wasn't sure about a Motorola flash tool and thought everything had to be done through Fastboot manual method.

 

[Harry Buttery]

Anyone know where I can download the sbf file for XT1562?

 

[Jfalls63]

See if this is what you need
https://github.com/motoxplay/stock

 

[James L]

My fault on the shortened replies. Working the website and it's been crazy. I only work the website on the weekends now and it's insanity.

 

[Harry Buttery]

RSD Lite doesn't seem to be picking up my device :/ https://gyazo.com/3df41d0d18c6e687e8f197677e0cf3a4
Any solutions?

 

[Harry Buttery]

Apparently it isn't working on Windows 10 so I'll try downgrading and get back to you.

 

[Jfalls63]

Bare in mind that I am very new to Motorola and Fastboot devices in general. Kinda been learning as I go with my Moto X Pure.
I would think that one of the first things to do would grab the Mini SDK and open a command prompt and check to see if your device can be detected.
http://androidforums.com/threads/adb-guide-updated-2014-11-11.443072/
Mini SDK in second post. Or you can grab Minimal ADB and Fastboot from here
http://forum.xda-developers.com/showthread.php?t=2317790.
In Fastboot type
fastboot devices
It should list your device SN if fastboot is working.

 

[James L]

Windows 10 should work fine. I use Windows 10 as well. I would boot into fastboot and unlock the bootloader. As long as you didn't uninstall any needed system apps that should resolve your issues. Like @jfalls said download the minimal sdk and use fastboot. Then unlock the bootloader. This will factory reset the device.

If that doesn't do the trick, you will have to fastboot the files or you could flash a recovery and boot into it. Then flash a rom.

 

[James L]

Also try a different usb cable & or usb port. 3.0 ports are a no go. Only a 2.0 port will work. If you have a desktop use the ports in the back of the tower.

 

[Harry Buttery]

It's still not detecting my phone even though it shows up on device manager...

 

[Jfalls63]

Have you checked to see if fastboot is working?

 

[James L]

If you're referring to not being seen by RSD Lite are you sure you're using a newer version? Fastboot flashing the files isn't hard.

 

[santoslag]

It's still not detecting my phone even though it shows up on device manager...

an excuse to intervene, I was like you but with moto x xt1095 in soft brick and Windows 10 not detecting my moto x in RSD Lite, until i try in windows 7 and boom it work, hopefully this will help. sorry pesimo english.

 

[Jfalls63]

Something I just thought about when I saw @santoslag post is USB Drivers. If you don't have Motorola USB drivers installed on your PC you can get them here.

https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481

 

[Harry Buttery]

Still messed up tried everything at this point

 

[santoslag]

RSD Lite detect your phone in windows?

 

[Harry Buttery]

nope not even windows 7

 

[santoslag]

try on windows 7, istall drivers from Jfalls63 link on windows 7, and lets go fast.

 

[Harry Buttery]

I already installed them :/

 

[santoslag]

try this tuto, http://androidcure.com/unbrick-moto-x-play-using-stock-firmware/

 

[James L]

Sounds to me like either your PC doesn't like the drivers and or the USB cable or ports are not right.

Fastboot drivers is what you need.
It would be easier in my opinion to have someone remotely connect to your PC and see what the issue is.