Support said to click the update on the top dragdown menu that says usb connected, I wasn't aware that it had info behind it when you click it, I thought it was just a simple update message letting me know it was connected to a usb cord. they said to click that update and then click MOUNT.
Not sure if this is helping but I'm still trying it out.
I just found out that samsung doesn't offer support for the usb drivers anymore
I went to the samsung site that my computer suggested and it gave me this number to call for mobile phone support.
1-888-987-4357
just talk to them about ALL of your problems
Maybe they will include major updates if we complain enough!!
I told them I want to be heard and the rep is telling me she is getting someon to be connected on the call to hear me out that can do something about this
CALL THEM AND GIVE THEM ALL YOUR COMPLAINTS.
LETS MAKE THE CAPTIVATE WORTH HAVING!!!!!!!!!!
If you're feeling frustration like I am about the captivate then I suggest you either read the user manual or call like I did, everything they told me didn't help but they're willing to work with you til it's solved and encourage you to call back. It might help ease your frustration if you have something to reference all the details with.
This is the current link for it and it was last updated aug 9th 2010:
http://org.downloadcenter.samsung.c...SGH-i897ATT-Captivate_English_User_Manual.pdf
I suggest you go to samsung.com and type captivate in the search to get the most updated version... thanks for not deleting this thread or any of my posts!
Thanks again.