I'm on my fourth GNex. I bought my original one on release day and it performed pretty good for the most part. I did experience the random mic muting issue with that one. However when the update for 4.0.4 got pushed through my phone would hang at the Google boot screen and would just sit there.
I sent it back in, got a replacement only to find out that the mic on that one was completely busted. The person on the other end couldn't hear me unless I was on speaker phone or used a headset. So I sent that one back to Verizon.
Third GNex came in the mail and it worked just fine, but the display was distinctly more "faded" and subdued compared to the previous two. Colors weren't as sharp, some blacks were more gray in appearance, which I wasn't pleased with so I sent that one back in.
Here I am on the fourth GNex and it's dropping in and out of service. I can't make a call because it will only drop it as soon as it starts dialing, sending texts is spotty at best, and trying to get a lock on 4G is utterly hopeless.
I called up VZW tech support and the associate said it was probably because of a bad activation. He pushed through something on his end that he said would fix it, rebooted, phone got a signal for about 5 minutes then went back into the drop routine. He said that I needed to get a new SIM card since it was the same one from the previous phone (huh?) so he put in an order for that, but since it's Friday I won't get it until Monday.
I asked if it is possible if this dropping signal issue could be hardware related, to which he replied, "No, I'm fairly certain that it is an issue with the SIM card. It is rarely and issue with the antenna or radio or any internal hardware because those rarely fail. It's always an issue with either the SIM card or something with the software. I pushed through the new package to your phone and it's still dropping signal, so I has to be a faulty SIM card." What a load of BS. This is the same card from the 2nd replacement and it worked fine in that phone and in the 3rd replacement.
So my question is, who's to blame? Is it Verizon for sending me "refurbished" phones that aren't really refurbished, or Samsung for building a faulty product???
I like the phone, I just wish VZW would send me one that actually works!!!!!!