Sprint, wonder why you struggle getting and keeping customers? Maybe this? -
First the back story. We were Sprint customers for many years. The signal around our house has always been bad. About a decade or so ago, we went to the Wesbury LI store (a main corporate owned store) because my wife's phone was broken. There were plenty of reps in the store, but they only wanted to deal with new customers, so everyone who needed anything else was told to wait for one guy. We waited over an hour along with over a dozen other pissed customers. It got so heated that we thought there was going to be a riot. We ended up leaving without getting any assistance and very soon after switched to Verizon. We were lured back to Sprint 4-5 years ago by a decent discount through my wife's job. We've been relatively happy with the exception of the recent data slowdowns.
Now for today. My contract is up 7/1 and I've been jonesing for the Evo 4g LTE. My OG Evo realizing its time is short with me has started acting up. Even though I've cycled through 3 batteries, they are lasting a couple of hours at best and it is rebooting from time to time. Nothing terrible and probably something I could remedy with a new flash, but it's only a couple of weeks. I happened by that same Westbury store this morning and decided to stop in. I've heard that you can sometimes get a 2 week early upgrade. Couldn't hurt to try, right? At 10 in the morning, there were at least 18-20 employees that I could see on the floor. There were 4 customers and 2 of us were totally ignored. I could have asked for assistance, but I shouldn't have to. After standing there and playing with the Evo (which I now want even more)for what seemed like eternity, I left shaking my head. Ten years and a total store remodel yet the employees were still terrible. Doubling down, I stopped by at my small local (Merrick, NY) privately owned Sprint store. I was the only customer and there was one employee. His name was Carlos. I know this because he uses a speaker phone, not because he ever spoke to me or even acknowledged my existence. I guess he was way too busy to notice the only customer in his store. I typed him a nice message about what was wrong with his store and his performance in the gmail app on the Demo Evo (took quite a while) and before leaving, interrupted his important hold music time with Assurion and told him he should read it when he got a chance.
When I got home I sent a email about my experience with the Westbury store to Sprint via their support page (decided not to pile on about the Merrick store). I wasn't expecting anything. They did get back to quickly and asked for my account details. I got my hopes up that maybe they would grant me that 2 week early upgrade for my trouble. Instead, I got the "we'll bring this to the attention of those responsible" canned response. You needed all that additional info for that? I'll wait the 2 weeks and buy it cheaper from Wirefly or Amazon.
Now I'm not going anywhere else right now, my wife is still under contract and we do get a free Airave. I'm not threatening anything. BUT any new customer that walks into either of these stores is far more likely to walk out forever than ever sign up. And that Sprint might be one of the pillars of your ultimate failure!
First the back story. We were Sprint customers for many years. The signal around our house has always been bad. About a decade or so ago, we went to the Wesbury LI store (a main corporate owned store) because my wife's phone was broken. There were plenty of reps in the store, but they only wanted to deal with new customers, so everyone who needed anything else was told to wait for one guy. We waited over an hour along with over a dozen other pissed customers. It got so heated that we thought there was going to be a riot. We ended up leaving without getting any assistance and very soon after switched to Verizon. We were lured back to Sprint 4-5 years ago by a decent discount through my wife's job. We've been relatively happy with the exception of the recent data slowdowns.
Now for today. My contract is up 7/1 and I've been jonesing for the Evo 4g LTE. My OG Evo realizing its time is short with me has started acting up. Even though I've cycled through 3 batteries, they are lasting a couple of hours at best and it is rebooting from time to time. Nothing terrible and probably something I could remedy with a new flash, but it's only a couple of weeks. I happened by that same Westbury store this morning and decided to stop in. I've heard that you can sometimes get a 2 week early upgrade. Couldn't hurt to try, right? At 10 in the morning, there were at least 18-20 employees that I could see on the floor. There were 4 customers and 2 of us were totally ignored. I could have asked for assistance, but I shouldn't have to. After standing there and playing with the Evo (which I now want even more)for what seemed like eternity, I left shaking my head. Ten years and a total store remodel yet the employees were still terrible. Doubling down, I stopped by at my small local (Merrick, NY) privately owned Sprint store. I was the only customer and there was one employee. His name was Carlos. I know this because he uses a speaker phone, not because he ever spoke to me or even acknowledged my existence. I guess he was way too busy to notice the only customer in his store. I typed him a nice message about what was wrong with his store and his performance in the gmail app on the Demo Evo (took quite a while) and before leaving, interrupted his important hold music time with Assurion and told him he should read it when he got a chance.
When I got home I sent a email about my experience with the Westbury store to Sprint via their support page (decided not to pile on about the Merrick store). I wasn't expecting anything. They did get back to quickly and asked for my account details. I got my hopes up that maybe they would grant me that 2 week early upgrade for my trouble. Instead, I got the "we'll bring this to the attention of those responsible" canned response. You needed all that additional info for that? I'll wait the 2 weeks and buy it cheaper from Wirefly or Amazon.
Now I'm not going anywhere else right now, my wife is still under contract and we do get a free Airave. I'm not threatening anything. BUT any new customer that walks into either of these stores is far more likely to walk out forever than ever sign up. And that Sprint might be one of the pillars of your ultimate failure!