And this is why I'll be buying from ATT.
Went into RS today and was halfheartedly greeted by Tweedle-Dum. I asked him about the phone and in between his ever important and apparently humorous texts messages replied with a "huh?". (I'm now thinking I should walk out) Asked again, but then he was busy answering another customer about something that another rep was already helping with. (I should really walk out now) When I finally was graced with his attention he didn't know anything about the phone, only that phones with dual core processors were coming this year to which I responded that reviews claim that it's only going to be good for heavy multitasking and hardcore gaming since you only use one core at a time (I don't even care if I'm wrong at this point). After sending another text to the person who can't live without him for some reason, he replied "Still, it would be cool to have". (Ok I should leave now)
Then Tweedle-dee finished up with his customer to come join the "lets frustrate a potential customer" party. He didn't know much either. Said I could upgrade. Told him I wasn't eligible for upgrade then he said they couldn't do it. After I questioned it again he read more of the same paperwork he was staring at already and said, "oh, yes we can". I didn't even bother to confuse him by asking about the $30 gift card that they might offer as other stores did.
ATT is 2 doors down, I said I was going to check with them, to which they replied sure, come on back, we'll leave the paperwork here for you.
I walked over to ATT and, like a fairy tale, a beautiful and perky blonde girl pranced out from behind the booth with a welcoming greeting. Trying to keep my attention focused on the colorful berber carpet of the stores floor (I'm married) I asked about the phone. She stated that they will be getting them this weekend, took my name and number and gave me her card. She said she'd call me as soon as they arrived. I'll plan on being there at 12 on Sunday to pick mine up... still wondering how and why I ended up at the ATT store.