An Open Plea to Samsung's Mobile Division

[Jack45]

Be honest with your customers. We're big boys and girls (for the most part) and can handle the truth.

- GPS problem. Cause? Will the problem be fixed? If yes, when?
- Random shutdowns. Cause? Will the problem be fixed? If yes, when?
- Froyo. When?
- Gingerbread. A possibility? If yes, approximately when?
Etc.

Adopting a culture of honesty will begin to win back your detractors and go a long way towards polishing your tarnished image. Honesty will entice existing customers to become loyal and will attract new legions of buyers impressed by your transparency.

In one word...

 

[BigCiX]

u sent that as an email?

away from the topic...is that the bay bridge as your avatar?

 

[Jack45]

>>> u sent that as an email?

Nope. Just here, hoping that they have important lurkers monitoring this forum.


>>> away from the topic...is that the bay bridge as your avatar?

The great Brooklyn Bridge.

 

[Thaxis]

Be honest with your customers. We're big boys and girls (for the most part) and can handle the truth.

I agree with this a 100%. Just give me a good idea what is going on and when it is going to happen. I can wait if there is problems. I just want it to come out with as a little problems as possible.

 

[rubiconjp]

Yep up front (clear roadmap of the product line) and honesty usually will satisfy most customers. Note though that even Apple is not doing that with the iPhone.

 

[compscidev]

you think they care what some forum says!?

 

[fireonhigh]

as for gingerbread, this seems likely
hy Samsung Will Never Update Galaxy S to Gingerbread

File under: News
By: Anton D. Nagy | 9:10 AM 9-Dec-10 | 23 Comments

Samsung Galaxy S is one of the most popular Android devices ever launched and most definitely one of the most successful Samsung models ever. The model was a best seller in both its original shape as well as carrier variants worldwide (and in the U.S. as T-Mobile Vibrant, AT&T Captivate, Verizon Fascinate, Sprint Epic 4G).

One of the Galaxy S' biggest flaws was that it was launched with Android 2.1

 

[BigCiX]

as for gingerbread, this seems likely
hy Samsung Will Never Update Galaxy S to Gingerbread

File under: News
By: Anton D. Nagy | 9:10 AM 9-Dec-10 | 23 Comments

Samsung Galaxy S is one of the most popular Android devices ever launched and most definitely one of the most successful Samsung models ever. The model was a best seller in both its original shape as well as carrier variants worldwide (and in the U.S. as T-Mobile Vibrant, AT&T Captivate, Verizon Fascinate, Sprint Epic 4G).

One of the Galaxy S' biggest flaws was that it was launched ruth Android 2.1

 

[rubiconjp]

Bad article.

1) Nexus S is not available in all carriers. In the US it is available on the smallest nationwide carrier whereas the galaxy S is available on at least 5 carriers here.

2) Samsung stated that they aim to sell 40 millions galaxy S in 2011.

3) highly unlikely to find a device that has received 2 waves of OS update versions? Hello, look at the iPhone... My goodness, this article is so off...

 

[BigCiX]

Bad article.

1) Nexus S is not available in all carriers. In the US it is available on the smallest nationwide carrier whereas the galaxy S is available on at least 5 carriers here.

2) Samsung stated that they aim to sell 40 millions galaxy S in 2011.

3) highly unlikely to find a device that has received 2 waves of OS update versions? Hello, look at the iPhone... My goodness, this article is so off...

1. The article was referring to the galaxy s being available to all carriers.
3. Your right.....it's unlikely for a phone to get two major os updates

 

[BigCat8]

We're getting "Gingerbeard", eh?

Can't wait. I've always wanted red facial hair.

 

[fireonhigh]

this is why we wiill/need/ to support the devs. on XDA! i will pay for a badass rom,,,,,its obvious we cant count on samsung,,,,,,,,,,,,,,,,, XDA ,F.T.W

 

[BigCiX]

We're getting "Gingerbeard", eh?

Can't wait. I've always wanted red facial hair.

According to the update on the bottom of this link we are:
Samsung undecided about Gingerbread on Galaxy S, Google says hardware needs 'similar' to Froyo -- Engadget

 

[JayFReaZy]

I'm not a business strategist, but there seems to be an easy solution to the problem of deterring sales from the Nexus S due to gingerbread on the Galaxy S. Delay the announcement of gingerbread on Galaxy S phone/variants. I wouldn't be surprised if Samsung bites its tongue for the next month or two. I mean, look how long its taking us to just to get Froyo! Also, Samsung is being extremely secretive as to when we can expect it and whats taking so long. I believe samsung will continue to follow suit with gingerbread. I think IF we get gingerbread, it won't be until the spring/summer time.

 

[Endoran]

3. Your right.....it's unlikely for a phone to get two major os updates

Major updates I agree with. 2.1 to 2.2 is a MINOR update. 2.1 to 3.0 would be a major update. However, I agree that our phones will not receive an official 2.3 update. I am banking on XDA keeping our phones up to date for another year, via cooked Nexus S roms.

 

[EarlyMon]

you think they care what some forum says!?

You just never know.

HTC has paid attention to a number of posts here on AndroidForums - then again, that's different corporation and they have software development operations in the U.S.

 

[BigCiX]

I am banking on XDA keeping our phones up to date for another year, via cooked Nexus S roms.

They are in the process of making them for all HTC models. Close to done.

 

[Badmunky]

I can tell Samsung this much for sure, I bout an Epic, my father in-law bout one, and my wife got an Intercept. This was the first time that we had bout Samsung phones.
This will be the last time as well.
We are all going back to HTC.

Lack of updates, Lack of info on when/if they are going fix MAJOR problems with the phones and a total lack of giving a crap about there customers has left a vary bad taste in our mouths.

Samsung you need to get your crap together. You need to fire your PR department and get some in there that knows what they are doing and you need to get some one to head up your software division that has an understanding of the concept of a deadline!

If you can manage to fix these problems you may be able to get some customers back. If not....... Well there are other company's out there that want to sell me a phone!