Regarding the Camera Shutter sound This is what I've heard from HTC so far:
I'm tough to contact by phone as I keep mostly overnight hours, but if anyone else with shutter sound problems wants to contact HTC and speak to them over the phone during business hours it might be helpful? I told them they could continue to email me as that would work best for my schedule. I also replied and floated 2 possible ideas for causation: Maybe the update imports your last camera setting and then you are stuck with it depending on what it was set to pre-update, or maybe the screenshot sound and camera shutter sound are being confused by the programming somehow?
Who knows if either one of my random ideas have any merit. Hopefully HTC will help get to the bottom of things. This is one of those minute details that can be really annoying to deal with.
I understand that you are having troubles with the camera giving a shutter sound after the update, even when the sound profile is set to Silent mode. After testing this on our own device after conducting the update I was unable to duplicate your concern. Instead, the camera application functioned exactly as you expect it to, with the sound profile set to Silent, or even Vibrate, the camera application gave no shutter sound.
From my understanding from your e-mail, you have already performed a factory default reset, but the concern continues even through this reset. As such, I would like to forward your concern to our escalations team for further review. In order to do this, I do require some additional information. Please provide an alternate contact number that you can be contacted at, such as a different phone or a land line; the best times of day to contact you at that number; and the time zone that you live in. I will require all three of these pieces of information before I can send this concern to our escalations team, so please provide all three in your reply.
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Sincerely,
Joseph
HTC
I'm tough to contact by phone as I keep mostly overnight hours, but if anyone else with shutter sound problems wants to contact HTC and speak to them over the phone during business hours it might be helpful? I told them they could continue to email me as that would work best for my schedule. I also replied and floated 2 possible ideas for causation: Maybe the update imports your last camera setting and then you are stuck with it depending on what it was set to pre-update, or maybe the screenshot sound and camera shutter sound are being confused by the programming somehow?
Who knows if either one of my random ideas have any merit. Hopefully HTC will help get to the bottom of things. This is one of those minute details that can be really annoying to deal with.
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